Run Your ITES Team in Bangladesh Without a Local Entity
PayrollBangladesh provides ITES management in Bangladesh for foreign companies: we recruit, legally employ, and pay the people who run your IT-enabled services (ITES) operation — call centre agents, data processing staff, content moderators, back-office teams, and IT support. You direct the work and the quality standards; we hold the employment contracts, run monthly payroll in taka, withhold tax under National Board of Revenue (NBR) rules, and carry compliance with the Bangladesh Labour Act 2006, including shift and night-work rules.
Reviewed by Romana Akter Shila, CEO, PayrollBangladesh — 8 years in EOR and payroll operations · Last reviewed
ITES Teams We Staff and Manage in Bangladesh
Call Centre & Customer Support
Inbound and outbound voice, chat, and email agents — including overnight shifts for US, UK, and EU time zones.
What Is ITES Management?
ITES (Information Technology Enabled Services) are business processes delivered remotely using IT — for example call centre services, digital data entry and processing, data analysis, medical transcription, document conversion and digital archiving, IT support, and software testing.
ITES management is the people side of running that operation: hiring agents and analysts, rostering shifts across client time zones, tracking attendance and output, running payroll, and keeping every employee compliant with local labour and tax law.
Bangladesh’s Investment Development Authority (BIDA) lists these activities among the IT-enabled services eligible for government incentives, which is one reason foreign companies place ITES teams in Bangladesh. The work itself is yours; the employment, payroll, and compliance load is what we take over.
How Can a Foreign Company Run an ITES Team in Bangladesh?
A foreign company can run an ITES team in Bangladesh in two ways: register a local entity through RJSC and BIDA and employ staff directly, or use an employer of record (EOR) or staffing partner that already operates a compliant local entity. The second route removes entity setup — we employ your ITES team locally while you manage their day-to-day work, tools, and quality targets.
Once you approve a candidate, we issue a compliant appointment letter, complete statutory registrations, and add them to payroll. If you later open your own entity in Bangladesh, staff transfer to it under a planned handover.
Functions we staff
- Call centre and customer support — inbound, outbound, chat, and email.
- Data entry, processing, and analysis — tracked through our MIS and data management reporting.
- Content moderation — content moderation, UGC content screening, and content monitoring.
- Back-office and document processing — see back-office outsourcing.
- IT support and helpdesk — L1/L2 technicians, ticket handlers, and software testers.
- Dedicated or leased teams — via employee leasing or contract staffing.
How Does Our ITES Management Process Work?
Every engagement follows the same documented six-step sequence, whether you need five agents or a fifty-seat operation. You make the final hiring decision; we carry sourcing, verification, and compliance.
- Requirement analysis — roles, headcount, shift pattern, languages, and start date agreed before sourcing begins.
- Sourcing and assessment — candidates from our database, job boards, and direct headhunting, tested for typing speed, language, and role-specific skills.
- Screening and verification — structured interviews plus background screening and reference checks.
- Your interview and final decision — we shortlist; you choose.
- Compliant onboarding — contract, appointment letter, night-shift consent where required, confidentiality undertakings, and statutory registrations.
- Payroll and ongoing management — shift rostering, attendance, overtime, monthly payroll and tax withholding, performance reporting, and replacements. See workforce management.
What Does Bangladesh Labour Law Require for ITES Shift Work?
The Bangladesh Labour Act 2006 limits standard working time to eight hours a day and forty-eight hours a week, requires overtime to be paid at twice the ordinary rate of basic wages, and requires rest intervals and a weekly holiday. Under section 109, no woman worker may be employed between 10 p.m. and 6 a.m. without her consent — a rule that applies directly to ITES teams covering overseas time zones. As the legal employer, we carry these obligations, not you.
- Written appointment letters and identity cards for every employee.
- Shift rosters that respect daily and weekly hour limits.
- Documented written consent from women employees before any night-shift assignment.
- Overtime and night-shift hours paid correctly through payroll (see how overtime is calculated in Bangladesh).
- Leave tracked through our leave management system.
- Documented notice and full-and-final settlement when employment ends.
Does the ITES Tax Exemption in Bangladesh Cover Employee Salaries?
No. Under the Sixth Schedule of the Income Tax Act 2023, as extended by the Finance Act 2024, income derived from qualifying ITES businesses between 1 July 2024 and 30 June 2027 is exempt from income tax, provided the income is received through a banking channel and the business files its income tax return. The exemption applies to the business’s income — employee salaries remain taxable, and the employer must still withhold tax at source every month. As of September 2026, the FY2026–27 budget has not extended the exemption beyond 30 June 2027 (The Daily Star).
We calculate and deposit salary tax for your ITES team through our TDS processing service. Whether your own business qualifies for the exemption depends on its structure and income; confirm eligibility with your tax adviser.
Managed ITES Team vs BPO Vendor vs Own Entity: What Is the Difference?
A BPO vendor sells you an output and runs the team its own way. A managed ITES team through PayrollBangladesh gives you a dedicated team that works only for you, under your processes, while we carry employment. Your own entity gives full control but requires registration and in-house HR, payroll, and compliance.
| Question | Managed ITES team (PayrollBangladesh) | BPO vendor | Own entity |
|---|---|---|---|
| Who directs daily work and quality? | You | The vendor | You |
| Legal employer in Bangladesh | PayrollBangladesh | The vendor | Your company |
| Local entity needed? | No | No | Yes |
| Team dedicated to you? | Yes | Often shared | Yes |
| Best for | Building your own ITES team fast, without entity setup | Fully outsourced, output-based work | Long-term, large-scale operations |
How Much Does ITES Management Cost in Bangladesh?
ITES management cost in Bangladesh has three components: each employee’s gross salary, statutory employer costs such as festival bonuses, overtime, and any applicable provident fund contribution, and our service fee. The total depends on role, shift pattern, seniority, and headcount — we itemise all three components in every quote. Request a free quote for exact numbers for your team.
ITES employment in Bangladesh: key facts
Frequently Asked Questions About ITES Management in Bangladesh
What does ITES stand for?
ITES stands for Information Technology Enabled Services — business processes such as call centre work, data processing, medical transcription, document conversion, and IT support that are delivered remotely using information technology.
Can a foreign company set up an ITES team in Bangladesh without a local entity?
Yes. Through an employer of record or managed staffing arrangement, PayrollBangladesh acts as the legal employer in Bangladesh while your ITES team reports to you day to day. No RJSC registration or trade licence is required on your side. See our EOR services.
Can ITES staff in Bangladesh work night shifts?
Yes, within Labour Act limits. Night shifts must respect daily and weekly working-hour limits and overtime rules, and under section 109 of the Bangladesh Labour Act 2006 a woman may work between 10 p.m. and 6 a.m. only with her consent. We document that consent and track all shift hours through payroll.
Who owns the data and work product my ITES team produces?
You do. Employees sign confidentiality undertakings, work inside your systems under your access controls, and the work product belongs to your company under your service agreement with us. See our data security practices.
How are ITES employees in Bangladesh paid?
In Bangladeshi taka, by bank transfer, with income tax withheld under NBR rules. Every employee receives digital payslips through our e-payslip portal.
What happens if an agent resigns or underperforms?
We manage replacement under the terms of your agreement and handle offboarding, notice, and full-and-final settlement in line with the Labour Act, so every exit is documented and compliant.
Ready to Build Your ITES Team in Bangladesh?
Tell us the roles, shifts, and headcount — we’ll return candidate availability, a compliant employment structure, and a clear quote. Email info@payrollbangladesh.com or call +880-1711990010.