Thank you for choosing our PEO (Professional Employer Organization) service. We value your feedback and aim to continuously improve our services. Please take a few minutes to complete this survey. Your responses will remain anonymous.
Our Comprehensive PEO Service Satisfaction and Feedback Survey is designed to prioritize your experience and continuously enhance our services. We value your feedback as it helps us better understand your needs, identify areas for improvement, and deliver an exceptional PEO (Professional Employer Organization) experience.
By participating in this survey, you play a crucial role in shaping our services to align with your expectations. We are committed to providing the highest level of customer satisfaction and look forward to your valuable input to ensure that our services exceed your expectations.
1. How satisfied are you with the overall PEO service provided?
Total Respondents: 50, Answered: 50, Skipped: 0
| Answer Type | Total Responses | Percentages (%) |
| Very dissatisfied | 2 | 2% |
| Somewhat dissatisfied | 6 | 3% |
| Neutral | 2 | 5% |
| Satisfied | 12 | 32% |
| Very satisfied | 28 | 58% |
2. How would you rate the quality of the PEO services in terms of meeting your needs?
Total Respondents: 50, Answered: 50, Skipped: 0
| Answer Type | Total Responses | Percentages (%) |
| Very poor | 2 | 3% |
| Poor | 2 | 5% |
| Average | 10 | 18% |
| Good | 14 | 32% |
| Excellent | 22 | 42% |
3. How would you rate the responsiveness and timeliness of the PEO service team?
Total Respondents: 50, Answered: 50, Skipped: 0
| Answer Type | Total Responses | Percentages (%) |
| Very slow | 5 | 10% |
| Slow | 4 | 8% |
| Average | 5 | 10% |
| Fast | 12 | 24% |
| Very fast | 24 | 48% |
4. How satisfied are you with the accuracy and reliability of the payroll processing provided by the PEO?
Total Respondents: 50, Answered: 50, Skipped: 0
| Answer Type | Total Responses | Percentages (%) |
| Very dissatisfied | 6 | 12% |
| Somewhat dissatisfied | 4 | 8% |
| Neutral | 6 | 12% |
| Satisfied | 12 | 24% |
| Very satisfied | 22 | 44% |
5. How satisfied are you with the benefits administration services offered by the PEO?
Total Respondents: 50, Answered: 50, Skipped: 0
| Answer Type | Total Responses | Percentages (%) |
| Very dissatisfied | 2 | 4% |
| Somewhat dissatisfied | 4 | 5% |
| Neutral | 4 | 9% |
| Satisfied | 12 | 24% |
| Very satisfied | 28 | 58% |
6. How would you rate the professionalism and knowledge of the PEO service representatives?
Total Respondents: 50, Answered: 50, Skipped: 0
| Answer Type | Total Responses | Percentages (%) |
| Very poor | 1 | 2% |
| Poor | 2 | 4% |
| Average | 3 | 6% |
| Good | 14 | 28% |
| Excellent | 30 | 60% |
7. How satisfied are you with the onboarding process for new employees facilitated by the PEO service?
Total Respondents: 50, Answered: 50, Skipped: 0
| Answer Type | Total Responses | Percentages (%) |
| Very dissatisfied | 8 | 8% |
| Somewhat dissatisfied | 4 | 12% |
| Neutral | 8 | 16% |
| Satisfied | 14 | 30% |
| Very satisfied | 16 | 34% |
8. How likely are you to recommend our PEO service to others?
Total Respondents: 50, Answered: 50, Skipped: 0
| Answer Type | Total Responses | Percentages (%) |
| Very unlikely | 1 | 2% |
| Unlikely | 2 | 3% |
| Neutral | 11 | 21% |
| Likely | 12 | 24% |
| Very likely | 24 | 50% |
9. How would you rate the value for money provided by the PEO service?
Total Respondents: 50, Answered: 50, Skipped: 0
| Answer Type | Total Responses | Percentages (%) |
| Very poor | 4 | 4% |
| Poor | 6 | 12% |
| Average | 14 | 28% |
| Good | 26 | 56% |
